Looking back, I should have never ever purchased my car. Since the moment we were at the dealership, Abeloff Nissan in Bartonsville, Pa, I was given the run around and lied to. January 2010: My brother, mother, and I drove to Bartonsville from Scranton to pick up my BLACK Nissan Altima. This was months after searching and testing driving cars from different makers. Finally, I decided on Nissan because the Push to Start ignition really got my gears going and I loved it.
Did you ever notice that my BLACK Nissan is WHITE? Did you ever wonder why? Let me tell you about the single reason why I SHOULD HAVE NEVER EVER PURCHASED A CAR FROM ABELOFF NISSAN (which is turning into a general Nissan problem.) Let me start at the beginning, I was buying a CERTIFIED PRE-OWNED car. My brother talked sense into me and explained that it is silly to buy brand new as cars lose so much value the second you drive them off of the lot, which is fine, now especially. The gentleman, Bob, who sold me the car, was aware that I was coming from Scranton, cash in hand, to pay for that car. Money talks. People lie.
I took the black car for a test drive for just in case reasons, at recommendation of my mom and brother. Because of my irrational fear of strange men, my brother and mom jumped in the back for the test drive. THANK GOODNESS. We may have been in the car for five minutes and my mom and brother begin to ask about the CIGARETTE BURNS in the backseat. I honestly can't remember if it was on the back of the front seats or the ceiling of the backseat itself, but they were there somewhere. He acted like he had no idea. He said, oh, I don't clean the inside of the car. Sure, pal. You're about to make a nice chunk of change off of this young girl and you didn't check out the car first? Yeah, okay.
So the sale came to a halt. I remember saying,"It would be one thing if I smoked or would allow anyone to smoke in my car, but this is not the case." And Bob continued to try to get me to buy this less than perfect car. After a few minutes he realized that I wasn't budging. He scheming mind quickly offered a white Altima. Same version just different color. I hated white cars. Never would I ever choose to buy a white car.
Nonetheless, he offered it to me for the same price that I was buying the black car for. After quite a while of deliberating in my own mind, I chose to go with the white car. It was still certified pre-owned and still the same car I wanted, and who am I to judge by color?
The white car was decided upon and we went into start the paperwork. Only, Bob didn't have the extra key. "I'll send it to you," Bob said. This car didn't have the mats either so I was given the same response. They'll be sent within the month.
So the lady, I don't remember her name at this point, offers us the Nissan Car Care plan. For $2k all oil changes for four years, extended warranty for 7 years or 100k miles - the oil changes with multipoint inspection is what really was an advantage because I would always have someone checking on my car. I was assured that I would be able to use this at any Nissan dealership. My brother got that for me so I wouldn't have to worry about taking care of the maintenance of the car.
Together we dropped over $21k at that Nissan dealership. Since then, Nissan has made it clear that I am no use to them. They took my money, and boy, did they run.
I called Bob after six weeks and asked him for the key. We will get it right to you is what I was told. What about the mats? We will send them up as well. Here we are five years later with no mats and no key.
That was the second unprofessional experience I had with Nissan and that was with the first six months of purchasing my car. Paid for in full on the spot.
As stated earlier I purchased the Nissan Car Care package and extended warranty when I purchased the car. I purchased this so I would always be assured that my car was being taken care of properly by mechanics who knew Nissans.
I've noticed that my little engine that could would sometimes ace the multipoint inspections and sometimes it wouldn't. To a point that I paid attention each time and saved every slip & would ask about each issue the next time - and they would either say everything was fine or it might need work. Never consistent in each category. In fact, one inspection I was told I needed $600-$800 worth the work and the next time everything was fine. NO WORK WAS DONE! I don't know, maybe a magic mechanic fairy fixed my car while I was sleeping but the next inspection was straight As.
This type of nonsense has gone on since 2011. However, the absolutely most interesting part of my relationship with Nissan (until the last month) was the outrageous lie that happened in April 2014. I took my car in to get the oil changed and to get the brake light fixed. I remember that it was quite a wait, for what reason I'll never know, but my car was parked out front in the sales department when it was finished. Jenny, a receptionist, walked out to my car with me to take the plastic mats outs and to make sure I didn't need any help with my wheelchair. Once she took the mats out she went on her way and I went about putting the wheelchair in my car.
As I was doing this I noticed that the brake light cover wasn't on all the way. Since I didn't get the wheelchair in the car yet, and since I PAID for service, I figured that I might as well go in and ask someone if they can get the cover on all the way. Two people came out to fix it, a male veteran mechanic and a female newbie. I asked if it was okay for me to get in the car and start it while they were fixing it. The guy said it was fine. So I got the wheelchair in my car (no easy feat) and pressed the start button. The most interesting thing happened when I hit start. It wouldn't start!
I panicked and said to the man, "Um, my car won't start." "Go ahead and try again." He said as he walked over to check out my dashboard lights. Needless to say, it didn't start for him and his magical glance. "It's the battery." He said. "How? Wasn't it just tested?" I said smelling a scandal. "Let me jump it." He muttered walking away with the newbie.
As he went to get the jumper box thingy, I looked at my inspection sheet (which I still have) and the battery was marked green - the best mark it can get. He came back and tried to jump the car and it wouldn't work.
He tells me I need a new battery. Up to this point, not once since I have owned this car have I needed jump my car or ever had a problem with the car. Now, newbie is back out and so is Lacy, another receptionist, who I have known for a while through getting my car serviced. I tell her I don't know how it's my battery when the sheet is marked that my battery is fine.
I hear a conversation between mechanic and Lacy. "Did you test the battery?" Lacy asked. Mechanic mumbles. "Did you test the battery?" she asked demanding an answer. "No. I didn't." He said clear as day. Clear enough for the paying customer to hear. For the loyal Nissan driver to hear. For the pissed off, exhausted new mom to hear. That should have been the day that I parted ways with Nissan. Fool. Lacy gave me a card for a free oil change and went with veteran mechanic.
While mechanic and Lacy were gone to get the battery tester, the newbie went on about how terrible these mechanics are and how the quality of work is less than satisfactory. She laughed, "at least you got a free oil change out of it." I responded with "at what cost? I have a one year old and I rely on these inspections to keep my car running. I can't exactly get out of the car with a wheelchair and baby and walk somewhere if my car brakes down. What else have I been lied to about?" She asked what I meant. I replied, "is the radiator okay? Are the brakes okay?" The brakes are fine. I checked those myself. (Remember that because that was in end of April.)
Lacy came back and offered me a discounted price for my battery as if I had a choice but to buy it. I told her I never want this man working on my car again and that what happened was disgusting. I told her I bring my car to TOM HESSER NISSAN because I trust the people there. She apologized over and over again but the damage was done.
Conveniently enough my warranties expired sometime around right before I was informed that I needed about $1300 worth the work done to my car including needing new brakes because they were bad (in August of 2014). The warranties would have covered some of it but they are expired. Heh. Yeah. I decided to grin and bear it and take it one step at a time and fix what I could when I could.
That brings us to now. February 6, 2014 I took my car to get the brakes and rotors replaced because in January I was told that I absolutely needed them done. Now, April was a while ago but considering how much I do not drive the car anymore, it wasn't that long ago. Especially not to need new rotors. Call me crazy but I smell a scam. Anyway, the car was done in no time flat.
The car came back that Friday and sat until Tuesday (2/10) when it was driven (started) once. Driven less than a mile. Then the next day, (2/11 Wednesday) it wouldn't start again. I called TOM HESSER and she told me that lit seemed like my electric steering column at the tune of $600- $800. Nissan seems to think it's my problem. With the history of the lies that Nissan seems to spill out of their mouths, I fail to see how this is any problem of mine.
Tom HESSER Nissan (the lying service center) advised me to call Nissan Customer Care. I spoke to "Kathy" in the Philippines for 38 minutes before I demanded to speak to someone else. After nearly 40 minutes she still didn't know why I was calling or where my car was. I was transferred to "Michelle" her supervisor who assured me that my case was important and would be reviewed.
The next day. Kapuki, a Nissan rep, contacted me. The first thing she did was confirm that I called so irate because I wanted my key. I simply responded with "Are you kidding me? You think I'm this ticked over a key from five years ago? Did you even read my case?" Nothing got done since then besides the towing of my car that we will be reimbursed for - how I don't know because Kapuki can't give or take correct information and I only hear from her every three days. And she takes long weekends!
Meanwhile, my car is sitting at Nissan. I've been told my Abeloff Nissan that my car should be covered as goodwill for getting my car serviced at TOM HESSER. Abeloff has definitely stepped up to the plate and agreed to pay Tom HESSER for my key and mats. If I get the car running.
For every reason that I purchased a Nissan, that company has shown me it was my mistake to trust them and to give them my money. I will never buy a Nissan again. I relied on them to take care of my car and let me know what it needs when it needs it. I laid $2,000 to aid in that. Money that went down the drain.
I have nearly every slip. I have emails and witnesses to the service that was provided. In fact, there was an elderly couple that I ran into twice while at Tom HESSER Nissan, who seemed to have the same warranty trouble. Whoever took care of them must have had a conscience because the elderly gentleman told me how please he was that Nissan worked out the problem with the warranty and was doing work for free.
So what have I learned and felt the need to share with you? Do not buy a Nissan. I have been told by numerous people about how terrible their Nissan was and that they got rid of it. I was also told on good authority that Nissan's problems are catastrophic and, in this person's opinion, is the second worse car maker in existence. Do not buy the extended warranty that Nissan offers. It covered one thing since I purchased it and it had to be replaced 15 months later, when it wasn't covered. Jokes all around by Nissan. I've also learned that Nissan doesn't seem to care about their customers. I've been lied to by two dealerships and the three people from Nissan Customer Care who I've spoken with haven't been able to get their story straight. It's not hard. I want my car, that ran fine when I dropped off, to run again. At their expense.
I've tried working with them for ten days and my car is still sitting at Nissan. I gave them ample time before I spread their dirty lying ways all over the Internet. I can't work with someone who is getting in contact with me every three days, ten minutes before she leaves for the day. I have a busy one year old, I do not have the time to Play phone tag with someone who isn't interested in helping me.
I cannot stress enough the regret I have for buying this car. I am so disgusted at the way Nissan as company has treated me. At the way Nissan as a company has made it clear that they have no idea what is going on between their companies. The story that every Nissan dealer independently owned is not enough. Each dealer represents the Nissan name and should not take advantage of customers who work hard, save their money, and trust the mechanics to keep their cars running.
The greed of the automotive industry must stop. We, the American people, can do that. We decide who we give our money to. We decide who we recommend to others. We decide who we work hard for and how we spend that money that we earn. We are no longer going to tolerate being robbed by shady dealerships and faux warranties that cover absolutely nothing. We are not longer going to purchase a car without being confident that this car will last. We are no longer buying Nissan.
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